Paillettes & Sortilèges CGV
General
These conditions of sale are concluded on the one hand:
- by the self-employed - PAILLETTES ET SORTILEGES whose head office is located 2 place du champ de foire 85120 La Châtaigneraie, and registered under the SIRET number: 894 466 457 00013, hereinafter referred to as "PAILLETTES ET SORTILEGES",
- and on the other hand, by any natural or legal person wishing to make a purchase on the website of "paillettesetsortileges.com" hereinafter referred to as "the buyer".
These conditions of sale aim to define the contractual relationship between PAILLETTES ET SORTILEGES and the buyer and the conditions applicable to any purchase made through the “paillettesetsortileges.com” merchant site, whether the buyer is a professional or a consumer.
The acquisition of a good or a service through the site entails the unconditional acceptance of these conditions of sale. The buyer therefore declares to have read it when placing his order.
These conditions may be modified at any time without notice by PAILLETTES ET SORTILEGES. However, these modifications will only be applicable to orders made after they are put online. These conditions of sale shall prevail over all other general or specific conditions not approved by PAILLETTES ET SORTILEGES.
Products
The creations offered within PAILLETTES ET SORTILEGES and the “paillettesetsortileges.com” site are artisanal creations. As a result, each one is unique and the product ordered may differ slightly from the photo presented on the site. Each item is sold while stocks last. You will find in each description information on the availability of the product or raw materials, the stock and, in case of shortage, the time required to order the products and manufacture the item.
Some products are available as a single copy. In the event of an order for one of these products already sold (in the event of a shop operating error if two orders are placed simultaneously before the automatic stock update, for example), the customer who ordered the item first (date and time of the order being taken) will see only his order validated. The second will be reimbursed for his order or offer an equivalent product if existing.
Prices
The prices displayed on the “paillettesetsortileges.com” site are in euros, all taxes included. They do not take into account the delivery costs, invoiced in addition, and indicated during the finalization of the order.
PAILLETTES ET SORTILEGES reserves the right to modify its prices at any time, in particular due to price variations from its own suppliers. It being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.
Orders
PAILLETTES ET SORTILEGES reserves the right to cancel any order from a buyer with whom there is a previous dispute.
Any order is irrevocable for the buyer subject to the application of the legal withdrawal period of 14 working days.
You can also make any other unambiguous declaration expressing the wish to withdraw (article L. 121-21-2 of the Consumer Code). An acknowledgment of receipt will be sent to the buyer as soon as possible ( email or letter) in order to inform him of the good reception of his request for withdrawal. The refund of the goods will be made within 14 days of receipt of the withdrawal form, by the same means of payment as that used by the purchase to pay for his order, or by another means of payment after agreement of the buyer. Reimbursement may be deferred until receipt by SEQUINS ET SORTILEGES of the goods. The return costs are the responsibility of the buyer, the shipment must be made under the shipping conditions similar to those previously used by in order to ship the package. The buyer undertakes to return the products no later than 14 days following the communication of his decision to withdraw, unless PAILLETTES ET SORTILEGES offers to recover the goods itself (article L. 121-21- 3 para. 1 of the Consumer Code). The buyer can test the product but will be responsible for any depreciation of the goods resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of these goods ( Article L. 121-21-3 paragraph 3 of the Consumer Code).
For any item made to measure with the customer's choice of options, the right of withdrawal cannot apply, in accordance with the provisions of article L 121-20 of the Consumer Code as amended by ordinance n ° 2001 -741 of 23 August 2001. Withdrawal is particularly excluded (article 121-20.2 paragraph 3) for contracts for the supply of goods clearly personalized or made to the consumer's specifications, including made-to-measure items.
By confirming his order, the buyer accepts all of these general conditions of sale, and acknowledges having full knowledge of them and waiving the right to rely on his own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction and acceptance of the operations carried out.
In the event of non-payment of the order within 2 (two) weeks following the placing of the said order on the site, it will be considered void and will be automatically canceled.
Payment terms
Payment for purchases is made as soon as the order is finalized. Payments are made either:
• By Paypal - immediate and highly secure electronic payment interface, using your Paypal account. In this case, you must have a Paypal account to pay for your purchases. For any information, please visit the site: www.paypal.fr. Valid for all customers, French or foreign.
• By credit card via the secure Stripe system - immediate and highly secure electronic payment interface. Pay with confidence with your credit card thanks to Stripe. Valid for all customers, French or foreign.
• By bank transfer: Payment information will be communicated to you when finalizing your order Valid for all customers, French or foreign.
For any other method of payment (postal order, payment when hand-delivered, etc.), please contact me before placing your order.
Delivery
The transport of your package
The standard national shipping method is a bubble letter sent by tracked mail delivered without signature. If you want a delivery with signature, an additional cost applies, please contact us first.
For a tracked shipment, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online. Please note, in the case of international shipping (outside mainland France), additional charges may apply. The shipping costs applied on the site do not take into account any customs fees or taxes relating to the country of destination.
Shipping costs include packaging, handling and postage. They contain a fixed part corresponding to handling and packaging costs (cardboard, bubble wrap, foam etc.) and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order to avoid excessively high costs. You can contact us by email with separate order numbers to group them together and have a refund of excess shipping costs. Your package is shipped at your own risk, special care is taken to the package containing fragile products, but we can not be held responsible for any degradation occurring during transport, after deposit by us of the package at the Post Office.
Unless otherwise provided, delivery is made to the address indicated by the buyer when ordering. In the event of an error on the part of the buyer in the wording of the recipient's contact details, PAILLETTES ET SORTILEGES cannot be held responsible for the impossibility of delivering the product to the correct destination.
PAILLETTES ET SORTILEGES undertakes to communicate to the buyer by e-mail the information concerning the delivery of his purchase as soon as the order has been fully finalized and the payment has been credited to the seller.
In the event of damage during transport, a claim must be made to the carrier upon receipt of the shipment. PAILLETTES ET SORTILEGES cannot be held responsible for any damage, loss or theft of packages by the carrier. In case of loss of the package, no refund or return can be considered. . The tracked delivery method allows you to track your package during its delivery. In the event of a problem relating to this delivery, loss or theft, no refund will be made because the responsibility is that of the carrier. No package will be returned or refunded if the tracking site indicates that the package has been delivered to its recipient.
Delivery delay
Unless otherwise specified (email expressly sent to the buyer or message of absence announced on the site), shipments are generally made within 1 (one) week to 3 (three) weeks from receipt of payment and the validation of the order, depending on the availability of products and their manufacturing time. Some items require a longer crafting time. In this case, the buyer is systematically warned by reading the content of the product sheet.
Withdrawal and returns
In accordance with Article L. 121-21 of the Consumer Code, the buyer has 14 working days from the delivery date of his order to return any item that does not suit him and request the exchange or refund without penalty, with the exception of the return costs which will be at its entire charge.
However, please note that:
- The return must be made after agreement between PAILLETTES ET SORTILEGES and the buyer. For this, please make any other unambiguous declaration expressing the desire to withdraw (article L. 121-21-2 of the Consumer Code). The buyer undertakes to return the products as soon as possible. no later than 14 days following the communication of its decision to withdraw, unless PAILLETTES ET SORTILEGES offers to recover the goods itself (article L. 121-21-3 al. 1 of the Consumer Code).
- The package must be returned at the buyer's personal expense under the same shipping and protection conditions as when shipped by PAILLETTES ET SORTILEGES.
- The articles must be complete, intact and unpacked, still in their original packaging.
SEQUINS ET SORTILEGES provides a system of selection of elements by drop-down menu in order to allow the buyer to personalize his ordered items.
Confidentiality and personal data
The information collected on www.paillettesetsortileges.com is recorded in a computerized file by PAILLETTES ET SORTILEGES for the management of purchases.
They are kept for 5 years after the date of purchase and are intended for the head of the company: Clémence Naud.
In accordance with the law "Informatique et Libertés" , you can exercise your right of access to data concerning you and have them rectified by contacting: Clémence Naud
paillettes.sortileges@gmail.com
We inform you of the existence of the "Bloctel" telephone canvassing opposition list, on which you can subscribe here: https://conso.bloctel.fr/
Responsibility
PAILLETTES ET SORTILEGES has, for all stages of access to the site, the ordering process, delivery or subsequent services, only an obligation of means. PAILLETTES ET SORTILEGES cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.
Entirety
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.
Archiving and evidence
PAILLETTES ET SORTILEGES will archive the orders on a reliable and durable medium so as to constitute a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The registers, kept by PAILLETTES ET SORTILEGES, will be considered as proof of communications, orders and payments between the parties.